Online & Mobile Banking FAQs

Online banking is a tool that allows you to use a personal computer with an internet connection to bank online.

All you need to bank online is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer,® Safari® or Google Chrome.® You can use any computer with Internet access.

Once you've enrolled and set up your account credentials, you can click here to login.

Your account information is updated every business day with new transactions that posted to your account the previous day.

With online banking you have access to your transactions and any other account information 24 hours a day, 7 days a week.

You can view account balances and transaction history, transfer money, use online bill pay, and manage your personal finances with MX Money Management. Note: Need more checks? You can reorder checks via online banking.

You can do most of your banking by using direct deposit, ATMs or ACH (Automated Clearing House) transactions. We also offer a Bank-by-Mail service, which lets you mail non-recurring deposits.

We want to give you as much access, security and versatility as possible. Depending on the account type, however, the type of access and what you can do can vary. Contact us for details.

The system will automatically show the current month's transactions and information. Or, you can choose to view your accounts from the current date to same date of the previous month.

Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.

Yes, you can schedule open, future and recurring transfers from your checking account to savings account and vice versa.

Online banking supports downloads to Quicken® or as a comma-delimited text file.

Yes, the online banking software stores your user ID, password and user preferences.

Yes, you can set up a unique password during the enrollment process.

Click on "Forgot password?" or call us, and we'll walk you through the steps to get back into the system immediately. 

Authentication is the process used to allow access to only the correct user. Without effective authentication controls, it's possible for fraudulent users to access your account. We authenticate users by issuing challenges that only the true user should be able to pass. Multifactor authentication means two or more types or factors of authentication must be passed – something you are, have or know. By using two different factors, we get a higher assurance that you're the correct intended user. 

Multifactor authentication is commonly used to protect transactions at ATMs, where your card is something you have and your PIN code is something you know. With enhanced multifactor authentication, your phone is something you have and your password is something you know. For convenience, after you successfully authenticate with your password and one-time passcode (OTP), you may enroll your computer for use in authentication. If you choose to enroll your computer, you'll see a special browser cookie on the system that will act in place of your phone.

Instead of answering a challenge question, you'll receive a one-time passcode (OTP) at the number you enroll. Optionally, you may then enroll your computer to act in place of your phone. Once you enroll your computer, the rest of your online banking experience will remain exactly the same. Since you'll be prompted for your password and required to provide information that enables us to send you an OTP, we recommend that you enroll your personal mobile phone. Enrolling a phone number that you share with others is not recommended.

You'll be prompted to sign up when you log in to your online banking session. Follow the instructions to enroll your computer by providing the information requested. You'll then receive confirmation.

You can do everything available through online banking, plus make mobile check deposits via our mobile app.

You'll need to sign up for online banking first. Once you do, just download the appropriate mobile app to deposit checks from your mobile device.

*Customers in good standing for 30 days may enroll in mobile check deposits. Contact ibanking@maspethfederal.com to enroll. Standard charges from your cell phone provider may apply for text messaging or Mobile Web access.